Privacy & Discretion Policy

Privacy & Discretion Policy

Last Updated: July 2026

At the House of MAKTOUB (“we,” “our,” or “the House”), we believe that true luxury is built on a foundation of absolute discretion. Just as each piece we create is executed with deliberate intent, the protection of the personal data you entrust to us is handled with the highest level of care, security, and respect.

This Privacy & Discretion Policy governs how MAKTOUB (maktoub.shop), registered in Dubai, United Arab Emirates, collects, safeguards, and utilizes your information when you visit our digital gallery or acquire our limited-edition pieces. By interacting with the House, you consent to the practices detailed below in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), GDPR, and other global privacy standards.

1. The Information We Acquire

We collect only the essential data required to facilitate a flawless acquisition experience and to maintain the relationship between the House and its patrons.

A. Personal Identification & Contact Details

When you initiate an acquisition or contact the House, we secure:

  • Identity Details: Your full name and title.

  • Contact Information: Your email address, phone number (specifically for secure WhatsApp updates or delivery coordination), and shipping destination.

  • Payment Details: To maintain security, all payment processing is handled through secure, encrypted gateways. The House does not store or have direct access to your credit card numbers or banking credentials. We also offer cash-on-delivery (COD) coordinates for patrons within the UAE and GCC.

B. Device & Interaction Data

As you navigate our digital space, we automatically receive technical markers to optimize your experience, including:

  • Your IP address and approximate geographic region.

  • Your device type, browser settings, and operating system.

  • Analytical patterns of how you interact with our editorial sections and product releases.

2. Our Purpose: How Your Data is Utilized

The House of MAKTOUB does not trade, rent, or monetize your personal information. Your data is used exclusively to refine your experience and honor your acquisitions.

  • Fulfillment of the Work: Processing your selection, arranging secure transport, and managing handoffs via our specialized courier partners across the UAE and the wider GCC region.

  • Patron Relations: Providing critical updates regarding your delivery, verifying your chosen edition (Standard, Collector, or Museum), or facilitating support through our direct communication channel on WhatsApp.

  • Digital Preservation & Security: Ensuring the integrity of our platform, preventing fraudulent activities, and maintaining a secure checkout ecosystem.

  • Legal Compliance: Fulfilling statutory bookkeeping, tax obligations, and regulatory requirements in the United Arab Emirates.

3. Discretionary Sharing with Trusted Partners

To preserve the cinematic nature of our brand, we limit third-party interactions to the absolute minimum required to operate our digital house. We only share your details with:

  • Shopify: Our core e-commerce engine, which hosts our secure database and handles basic transactional pipelines.

  • Logistics & Couriers: Trusted, premium delivery services operating within the GCC who require your physical address and contact number to hand-deliver your packaged piece.

  • Payment Processors: Authorized financial entities that process card transactions securely. All data transmitted to these processors is fully encrypted using SSL/TLS technology.

4. Retaining Your Digital Signature

We retain your personal information only for as long as necessary to fulfill the purposes for which it was gathered. For patrons who acquire our numbered Museum or Collector editions, we retain limited purchase history in our secure archive. This allows us to verify the authenticity of your piece and your numbered certificate of authenticity should you require valuation or support in the future.

If you wish for your record to be purged from our registry, you may request its removal at any time, subject to local UAE financial record-keeping laws.

5. Your Rights and Autonomy

Regardless of where you reside, the House respects your right to govern your personal data. Under applicable data protection frameworks, you hold the following rights:

Your Core Rights

  • The Right to Access: You may request a complete, legible record of all personal information the House holds in your name.

  • The Right to Rectification: You have the right to correct any inaccurate or incomplete details in your file.

  • The Right to Erasure: You may request that we permanently delete your digital footprint and purchase record from our systems.

  • The Right to Restrict Processing: You may request that we halt the active processing of your data while maintaining its secure storage.

To exercise any of these rights, please contact our support team directly. We will verify your identity to ensure patron security and respond to your request within thirty (30) days.

6. Cookies and Invisible Measures

To maintain our design principle of extreme minimalism, the House avoids intrusive tracking pixels or persistent advertising pop-ups. We utilize essential, functional cookies to support the mechanics of your session, such as keeping items in your bag as you navigate between editorial acts.

Analytical cookies are used quietly in the background to help us understand how patrons discover our collections, allowing us to optimize our loading speeds and visual flow. You can adjust your browser settings to refuse cookies, though some interactive elements of our digital gallery may cease to function seamlessly.

7. Global Data Transfers

Because MAKTOUB operates internationally, your personal data may be transferred to and processed in countries outside your home jurisdiction (including transit through Shopify's secure global servers). We ensure that all such transfers are protected by standard contractual clauses and robust encryption protocols to maintain the exact same level of security defined under UAE and European data protection laws.

8. Updates to This Policy

As the House of MAKTOUB evolves, we may update this Privacy & Discretion Policy to reflect shifts in our operational, legal, or regulatory landscape. Any changes will be published silently on this page with an updated revision date. We invite you to review this policy periodically to remain informed of our ongoing commitment to your privacy.

9. Speak to the House

If you have questions regarding our privacy practices, wish to exercise your rights, or seek further clarity on how your acquisition data is safeguarded, please contact us directly.